Frequently Asked Questions - Online Reports
Frequently Asked Questions - Document Ordering
Frequently Asked Questions - terranetMobile Reports
Frequently Asked Questions - Online Reports
1. How do I verify ownership of a property?
One of terranet's most important functions is the ability to quickly
and accurately verify property ownership.There are several methods to
verify the owner of a property -
-
Title Report - The private registered owner fields within the title
report give information about the current owner(s) of the property.
For more information on the title report, click
here.
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Order a Certificate of Title - terranet allows users to quickly and
easily order copies of titles. For more information on ordering titles,
click here.
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2. How do I search for a title report?
terranet allows users to search for properties through owner's name,
street address, title reference, appellation, or valuation reference.
Simply choose one of terranet's search functions (simple, advanced, real
time, or name and address) and enter your search criteria. For more information
on searching, click here.
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3. How do I search for the valuation and sales
history of a property?
Searching for sales or valuation report is as simple as any other search.
For details on searching, click here. There
are several reasons why there may not be a valuation report for the property
you have searched:
-
The property may be public land, and have no current valuation data.
Check the property report or the cadastral for information about public
land.
-
There may have been a problem matching the property to a valuation
reference. IF you are unable to obtain a valuation report for a specific
property, try searching for the property via a different variable,
such as owner's name, or street address.Sales data is only displayed
for the past seven years. If the property you have search does not
include a sales report, it is likely that there has not been any sales
within that time period. If you are unsure about the results of you
search, please contact our Customer Service Centre on 0508-4-TERRA
(0508-4-83772), or to send us an email, click
here.
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4. Why is there no title report for the property
I searched?
There are several reasons why you may not be able to find a title report
for your search.
-
Please ensure that you have searched the correct property. Check
that the proper search criteria have been entered.· The property
you are searching may not have a title associated with it. This can
happen in the case of newly subdivided properties, and when a property
is in the process of being assigned a new title reference.
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5. Why is there more than one match for my
property search?
Some properties have more than one Certificate of Title associated with
them. If your search returns more than one match, try to refine your search
criteria. If you previously searched with the street address, try using
the owner's name. This may help narrow the search to the specific property
you are looking for.If you need additional assistance, please contact
our Customer Service Centre on 0508-4-TERRA (0508-4-83772), or to send
us an email, click here.
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6. Why aren't all of the reports available
for my property search?
Some properties may not have all of the reports available. For example,
if a property has not been sold within the past seven years, there will
not be a sales report available. For more information about reports, please
click here.If you are unsure about the results of you search, please contact
our Customer Service Centre on 0508-4-TERRA (0508-4-83772), or to send
us an email, click here.
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7. What should I do if the data in my report
is incorrect?
If you find that any of the information in a report is incorrect, please
contact our Customer Service Centre on 0508-4-TERRA (0508-4-83772) or
to send us an email, click here.
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8. How do I determine the currency of the
data in my report?
All of terranet's reports will provide a data currency field. This field
is located at the bottom of each report, and includes information about
the currency of the sales and valuation information, as well as the survey
and title data.
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9. What do I do if I need more help?
If you need any additional assistance, please contact our Customer Service
Centre on 0508-4-TERRA (0508-4-83772) or to send us an email, click
here.
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Frequently Asked Questions - Document Ordering
1. How do I order a legal document?
terranet makes ordering legal documents easy and fast. Simply select
the "order a document" option from navigation bar. For detailed
instructions on document ordering,
click here.
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2. How do I cancel a document order?
If you want to cancel a document order, you must contact the terranet
Help Line or the Customer Service Centre on 0508-4-TERRA (0508-4-83772)
or send us an email, click here.
If you send an email, make sure you have "cancellation" and
the charging reference provided in the subject line so we will cancel
your order before it will be charged.
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3. How do I check the status of my order(s)?
If you want to check you order status, after logging in, click on the
"View my order status" on the navigation menu. There you will
find the statuses of your recent and historic orders.
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4. What do I do if I receive the wrong document?
There are 2 reasons why you may have received a wrong document.
-
The order was processed with an incorrect document number. To receive
the correct document, please reorder with the correct document number.
-
The wrong document was delivered. Customer Service Centre on 0508-4-TERRA
(0508-4-83772) or send us an email,
click here.
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5. I received my order as an email but I cannot
open the attachment. Why?
There are several reasons why this may occur; the attached file is too
big for your inbox or you do not have the correct programme to open the
file. You must have Adobe 5.0 or higher to open documents delivered as
PDF files. To download the latest version of Adobe Acrobat Reader, click
here.
If you need additional assistance, please contact our Customer Service
Centre on 0508-4-TERRA (0508-4-83772), or to send us an email, click
here.
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6. Why are my documents printing incorrectly?
If you are experiencing difficulties while printing from terranet, check
that your printer settings are correct. If this does not solve the problem,
please contact our Customer Service Centre on 0508-4-TERRA (0508-4-83772),
or to send us an email, click here.
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7. What do I do if the information in my document
is incorrect or incomplete?
If you have received an incorrect or incomplete document, please contact
us and, if possible, we will resend the document immediately. To arrange
for a document to be resent, please contact our Customer Service Centre
on 0508-4-TERRA (0508-4-83772), or to send us an email, click
here.
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8. terranet has reported my order(s) as unsuccessful.
Why?
An unsuccessful document order can result from an invalid reference number
or if the document ordered is now a cancelled document or title. For more
information, click
here, or contact our Customer Service Centre on 0508-4-TERRA (0508-4-83772),
or to send us an email, click here.
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9. Can I order documents in the evenings and weekends?
Yes, terranet allows users to order documents in the evenings and weekends.
However, orders are only processed during regular business hours, Monday
- Friday, 8:30am - 5:30pm.
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10. What do I do if I need more help?
If you need any additional assistance, please contact our Customer Service
Centre on 0508-4-TERRA (0508-4-83772) or to send us an email, click
here.
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Frequently Asked Questions - terranetMobile Reports
1. Why does it say my login and password are incorrect?
All terranet user names and passwords are case sensitive. Please check that you have
entered the upper and lower case letters correctly. If you are still having trouble you
may need to contact our helpdesk to have your password reissued.
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2. Can both casual and corporate customers use terranetMobile?
Yes, this service is available to all our terranet customers.
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3. What does the message "Your account is not currently active. To reactivate log on to the terranet site and re-enter your credit card details" mean?
When you are a casual user of terranet, you are required to confirm your credit card
details every 10 days. This message means it is time for you to do this again. You
can confirm your credit details online at www.terranet.co.nz. This confirmation cannot
be done via the WAP service.
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4. Can I order documents through the WAP service?
No, your document order must be done online.
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5. How do I know how much I have spent by using terranet Mobile?
You are able to view all your terranet transactions including those made via WAP by
using the "View My Account" option from the online terranet menu.
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